1. Information We Collect

• Account Information: Name, email address, mobile number, and login credentials when you register
• Order and Transaction Data: Billing address, shipping address, items purchased, order value, and payment reference details
• Payment Information: Payments are processed through PCI-DSS certified third-party payment gateways; Minisxo does not store card details, UPI credentials, or net banking information
• Device and Browsing Data: IP address, browser type, operating system, referral source, pages visited, and session duration
• Wishlist and Preference Data: Products saved, browsing history, and interaction patterns used to personalise your experience
• Customer Support Data: Communications and correspondence submitted through our support channel

2. How We Use Your Information

• To register and manage your Minisxo account
• To process, fulfil, and track your orders
• To communicate order confirmations, dispatch updates, and delivery notifications
• To handle returns, exchanges, and refund requests
• To personalise product recommendations and browsing experience
• To send promotional communications and offers (with your consent; you may opt out at any time)
• To detect and prevent fraudulent transactions and account misuse
• To improve our platform, product selection, and customer experience through aggregate analytics
• To comply with applicable legal and regulatory obligations

3. Sharing of Information

We do not sell or rent your personal data. Information may be shared with:

• Logistics and delivery partners for the purpose of order fulfilment and shipment tracking
• Payment gateway providers for secure transaction processing
• Technology and analytics service providers supporting platform operations, under strict confidentiality obligations
• Law enforcement or regulatory authorities upon receipt of a valid legal requirement

4. Cookies

We use cookies to remember your preferences, maintain shopping cart contents, and measure site performance. You can manage cookie settings through your browser. Disabling cookies may affect certain platform features including cart functionality.

5. Data Retention

Order and account data is retained for the period required under applicable Indian law and for operational purposes including returns and warranty management. Data that is no longer required is securely deleted.

6. Your Rights

You have the right to access, correct, or request deletion of your personal data. To exercise these rights, contact us at support@minisxo.com.

7. Security

We use SSL/TLS encryption for all data transmissions and maintain secure servers with access controls. All payments are processed through certified gateways. While we take all reasonable precautions, no online platform can guarantee absolute security.

8. Policy Updates

We may update this Privacy Policy from time to time. Significant changes will be communicated via the platform or registered email. Continued use of Minisxo after such notification constitutes acceptance of the updated policy.